Business Change

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Our Business Change team will define, implement and embed successful change for your business by delivering end-to-end transformation, meaning that change doesn’t have to be unsettling or feared.

Our Approach

Our team possess a wealth of high-quality, in-depth expertise, spanning infrastructure, train operations, customer experience, projects, and programme management. What makes us different is our blend of industry knowledge, balancing operations capability with programme management skills.

We work collaboratively to successfully implement and embed organisational change, recognising the need to bring stakeholders on the journey and establish their buy in. People are at the centre of our approach.

We offer a full range of services covering people, processes and systems to successfully deliver and embed business change. Our highly experienced team is equipped to support you with scoping, assessing, designing, and implementing your projects, to work together and develop meaningful partnerships every step of the way.

Our approach has a proven track record of delivering success and defined benefits for our clients, whilst embedding change readiness and adoption that will last well beyond the duration of the contract.

Our Services

Advisory Services

Assistance in the definition of your vision & goals

Benefits Mapping & Analysis

Change Readiness & Complexity Assessments

Communications Strategy & Implementation

Learning Needs Analysis

Stakeholder Engagement

Full-service Provision (i.e., team of business change consultants)

Trade Union Engagement

Undertake change impact assessments, to fully understand the impact of the scope you plan to deliver

Post Implementation Support, to ensure the change is truly embedded

Projects & Programmes

21st Century Operations – New operating model

Luminate – Stock & crew

Manchester ROC Traffic Management

TRU Digital Train Control Business Change

Projects in Focus