Anglia Operations Trial – Liverpool St Integrated Electronic Control Centre (IECC)

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Project Outline

Due to a growing increase in train operations and train operators in the Anglia region, a review of the complexity of operations and associated processes was required. The Office of Rail & Road (ORR), and independent reports, suggested a focus on a change in the operating model for effectively handling 21st-century demands and challenges.  

This resulted in the Anglia 21st Century Operating Strategy, commissioned to improve operational capabilities, ensuring they will be fit to meet the future demands of passenger and freight users. The strategy was centred around the vision to “deliver more effective operations in Anglia by putting our people, passenger and freight users at the heart of our decision-making”. 

Key statistics

Project 21st Century Operations
Client Anglia Route, Network Rail
Services Project Management, Change Management
Duration July 2020 – June 2021

Phil Crow has produced incredible work over the last year. He has built wonderful relationships and spent a lot of time passing on knowledge and developing people around him. There is absolutely no doubt that we would not have achieved the success we have enjoyed without Phil’s passion, drive, determination, and quality.

Tommy Puncheon, Anglia 21st Century Operations Strategy Lead, Network Rail

Our Service

Mercury3 Consult worked closely with the Anglia Route Operations Director, the Network Rail 21st Century Operations Director, the Network Rail System Operator, and their teams, to understand and capture accurate deliverables and set expectations. We offered a complete package of support from reassessment of the remit to conceptualising the requirements, creating an approach to trail a new way of working and establishing the foundations for a smooth transition to a well-embedded business-as-usual legacy.

We supported and designed the full end-to-end project of the Anglia Operations Trial, a key initiative within the route’s 21st Century Operations Programme. The approach was categorised into 3 phases: 

  • Setting up for success – defining success, the target approach to Operations, co-designing the remit and providing the plan to successfully deliver and track progress.  
  • Prove the concept – trialling new Service Delivery & Operational Support Roles at Liverpool St IECC. 
  • Wider rollout – pending incorporating lessons learnt from the trial and subject to National Consultation. 

Aligned the project plans for the Anglia Ops Trial and the introduction of TM for Anglia to provide a seamless transition, this included the alignment of governance and reporting which includes all Stakeholders; incorporated by bringing new structure, roles, and responsibilities. Due to the scale of change in Anglia Route, worked with key stakeholders to avoid change fatigue and optimise the time of front-line workforce. To bring efficiency, improvement utilised streamlining approach which was used to define and manage end-user change-load, enabling complete alignments of delivery for all parties.

Phil Crow did an excellent job leading the team and was instrumental in driving the Anglia Operations Trial from a high-level concept to implementation.

Natalie Allen, Senior Programme Manager, Network Rail

Key Achievements

Fourteen key deliverables were produced, covering Rationale for Change, Programme Initiation Document, Success Factors, Change & Route Readiness, Benefits Plan, and more.

The System Operator carried out a detailed review to recognise why the approach was so successful and for any findings to be understood and incorporated into the client offering.

Established effective Industrial Relationships (IR) and a collaborative way of working with National Trade Union colleagues and achieved successful national consultation to trial the approach. This method of true end-to-end collaboration was recognised by all involved. Feedback was that ‘this is how all projects should be managed’.

Learnings around business change, IR, Trade Union, and defining benefits were incorporated into the approach.